Refund policy
At SplitFix Pro™, we want you to feel confident with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, your item must be:
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In the same condition in which you received it
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Unused and undamaged
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In its original packaging
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Returned with all accessories and components originally included
You’ll also need your receipt or proof of purchase.
For hygiene reasons, products that show signs of excessive use, misuse, or damage caused after delivery may not be eligible for return.
How to Start a Return
To request a return, contact us at support@splitfixpro.com with your:
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Full name
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Order number
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Reason for the return
If your return is approved, we’ll provide instructions explaining how and where to send your package.
Please do not send your item back without contacting us first. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your SplitFix Pro™ arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@splitfixpro.com.
Please include your order number and clear photos or video showing the issue so our team can evaluate the problem and provide an appropriate resolution.
Exceptions & Non-Returnable Items
We may be unable to accept returns for:
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Items damaged through misuse, neglect, or improper handling
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Items missing original components or accessories
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Gift cards
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Certain personalized or customized products
Please contact support@splitfixpro.com if you have questions about whether your order qualifies for a return.
Exchanges
If you would like a different item, the fastest option is to return the eligible item you currently have. Once the return is accepted, you can place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, applicable consumer laws may provide you with the right to cancel or return your order within 14 days without providing a reason, subject to applicable exceptions.
The merchandise must generally be returned in the same condition in which it was received, with its original packaging and proof of purchase, subject to your statutory rights.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact:
Questions About Returns?
For any questions regarding returns, refunds, damaged items, or your order, contact our customer support team at: